Terms of Service

1. Acceptance of Terms

By accessing or using Medpaw, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

These terms apply to all users: clinic administrators, clinic staff, and pet owners.

We reserve the right to modify these terms at any time. We will notify you of material changes 14 days in advance.

2. Description of Service

• Medpaw is an animal care management platform that enables veterinary clinics and other animal care providers to manage appointments, medical records, payments, and client communications.
• Medpaw is provided as a Software as a Service (SaaS) platform on a subscription basis.
• We reserve the right to modify, suspend, or discontinue the service with 30 days written notice.

3. User Accounts and Registration

• You must provide accurate, complete, and current information when registering. You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Clinic Subscriptions and Payment

• Veterinary clinics subscribe to Medpaw on a monthly basis at the rate specified in our current pricing, which is displayed during registration.
• Subscriptions are billed monthly. Payment is due within 7 days of the invoice date.
• Failure to pay within the grace period will result in suspension of clinic access.
• We do not provide refunds for partial months.
• We reserve the right to change subscription pricing with 30 days written notice.

5. Data Ownership and Licence

• You retain ownership of all personal data you enter into Medpaw, including clinic data, patient records, and owner information.
• By using Medpaw, you grant Medpaw Inc. a worldwide, royalty-free, non-exclusive licence to use, process, and store your data for the purpose of providing the service.
• You also grant Medpaw Inc. a perpetual, irrevocable licence to use anonymised, aggregated, de-identified derivatives of your data for analytics, research, product improvement, and third-party data partnerships, as described in our Privacy Policy.
• This anonymised data licence survives termination of your account.

6. Acceptable Use

• You may not use Medpaw for any unlawful purpose or in any way that could harm the platform, other users, or third parties.
• You may not attempt to gain unauthorised access to any part of the platform or any other accounts.
• You may not use automated tools to scrape, extract, or harvest data from the platform.
• You may not upload content that is illegal, defamatory, or infringes third-party intellectual property rights.

7. Limitation of Liability

• Medpaw is provided 'as is' without warranty of any kind. We do not warrant that the service will be uninterrupted, error-free, or that defects will be corrected.
• To the maximum extent permitted by law, Medpaw Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
• Our total liability for any claim arising from use of the platform shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Governing Law

• These terms are governed by the laws of the State of Delaware, United States.
• Any dispute arising from these terms shall be resolved by binding arbitration under the rules of the American Arbitration Association.
• Nothing in these terms prevents either party from seeking injunctive relief in a court of competent jurisdiction.

9. Owner-Provider Marketplace Disclaimer

9.1 Platform & Intermediary Status

Medpaw ("Medpaw," "Company," "we," "us," or "our") provides a digital technology platform that connects pet owners ("Owners") with independent service providers, including pet sitters, dog walkers, groomers, trainers, independent veterinary professionals, and licensed veterinary clinics (collectively, "Providers").

• Independent Marketplace: Medpaw is an independent technology intermediary. Medpaw is not an employer, joint venturer, partner, or agent of any Provider. Medpaw does not employ, supervise, direct, or control Providers, nor does Medpaw dictate clinical decisions, medical care protocols, or service execution.
• Direct Customer-Provider Contract: Medpaw is not a party to any agreement, booking, or transaction between an Owner and a Provider. Any booking or arrangement — whether made directly through the platform or negotiated using Medpaw's messaging features — constitutes a direct contract solely between the Owner and the Provider.
• Provider Responsibility: Providers are independent businesses solely responsible for the quality, safety, scheduling, professional licensing, insurance, regulatory compliance, and execution of their services, as well as any refunds or compensation owed to an Owner.

9.2 No Practice of Veterinary Medicine & No VCPR

• No Medical Advice: Medpaw provides software and communication tools only. Medpaw does not practice veterinary medicine and does not provide veterinary medical advice, diagnosis, or treatment.
• No VCPR Created: Use of the Medpaw platform, messaging features, automated triage algorithms, digital health records, or remote communication tools does not establish a Veterinarian-Client-Patient Relationship (VCPR) between Medpaw and any animal.
• Clinical Autonomy: All medical decisions, clinical evaluations, diagnoses, treatments, and prescriptions remain the sole, independent responsibility of licensed veterinary professionals.

9.3 Emergency Medical Notice

Medpaw is not an emergency response service. The platform, its messaging features, and digital tools must never be used for medical emergencies or time-sensitive, life-threatening conditions. In any pet health emergency, Owners must immediately contact a local emergency veterinary hospital or primary care veterinarian directly.

9.4 Assumption of Risk & Disclosure

Owners assume all risks associated with booking services, interacting with Providers, and utilizing platform features. Medpaw is not liable for any act, omission, injury, illness, death, property damage, loss, financial dispute, or service cancellation arising between an Owner and a Provider, including a Provider's inability to complete a scheduled service or arrangements made through Medpaw's messaging features.

9.5 Dispute Resolution Between Users

Owners and Providers are solely responsible for resolving disputes directly with one another. Medpaw may, at its sole discretion, offer limited administrative assistance, but is under no legal obligation to mediate, resolve, adjust billing, or financially compensate either party. Any voluntary assistance provided by Medpaw does not waive any provision of these Terms.

9.6 Disclaimer of Warranties

The Medpaw platform, its content, messaging features, and all associated services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Medpaw does not warrant that the platform will be uninterrupted, secure, or error-free.

9.7 Limitation of Liability & Damage Cap

To the maximum extent permitted by applicable law, in no event shall Medpaw, its parent company, officers, directors, employees, affiliates, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform or services performed by Providers.

Maximum aggregate liability cap: to the fullest extent permitted by law, Medpaw's total cumulative liability for any and all claims arising out of or relating to these Terms or the use of the platform shall not exceed the greater of (1) the total platform fees paid by you to Medpaw in the twelve (12) months preceding the claim, or (2) one hundred United States dollars ($100.00 USD). The existence of multiple claims will not enlarge or extend this limit.

9.8 Mandatory Informal Resolution & Binding Arbitration

Before initiating any formal legal or arbitration proceeding against Medpaw, you agree to first send a written notice of dispute detailing the facts, damages, and requested relief to legal@medpaw.com. You and Medpaw agree to engage in good-faith negotiations to resolve the dispute informally for thirty (30) days following receipt of notice.

If a dispute is not resolved within the 30-day informal negotiation period, both you and Medpaw agree that any remaining dispute, claim, or controversy shall be settled exclusively by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

9.9 Class Action & Jury Trial Waiver

You and Medpaw acknowledge and agree that you are each waiving the right to a trial by jury and the right to participate as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

• No Class Proceedings: Arbitrations shall proceed solely on an individual basis. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a class or representative proceeding.
• Mass Arbitration Batching: If fifty (50) or more similar arbitration demands are filed against Medpaw by or with the assistance of the same law firm or coordinated group, AAA's Mass Arbitration Supplementary Rules shall apply, and claims shall be processed in administrative batches to manage costs and filings fairly.

9.10 Governing Law & Severability

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles, except as governed by the Federal Arbitration Act. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.